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The Better Business Bureau, serving metro Atlanta, Athens and northeast Georgia, has issued a consumer advisory for BLK Label Co. in Atlanta.

BLK Label Co. is an online retailer of apparel and COVID-19 care products, specifically respirator valve masks.

Consumers allege purchased, ordered items, used for COVID-19, are of poor quality and requested refunds are not given.

BLK Label Co. has an F rating, the lowest of BBB’s scale, due to unanswered complaints.

After a review of complaints on file, BBB confirmed that BLK Label Co. is selling face masks geared toward the COVID-19 pandemic. Consumer complaints indicate that once the face masks are received, they are of poor quality, are damaged or the specific amount ordered was not received.