Director of Electric Bill Bosch explained that online bill pay would include a 3 percent fee to pay with a credit or debit card, “the same as downstairs,” he told the city commissioners during a demonstration Tuesday morning.
“We wanted some type of uniformity with Customer Service,” he said.
Bosch explained that the cost covers the credit card processing fees charged by the banks. Customers can also set up a bank draft to avoid the 3 percent fee.
(For the complete story, see tomorrow's print edition.)
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